Tony is the staff member who has started replying to me.
I submitted the ticket right around Christmas, got a response back finally last week.
So figure 6 months wait period on an English submitted ticket.
That's just sad and pathetic o_x
Especially if they aren't willing to transfer trophies and shit you've earned on your main while you were unjustly frozen to your unfrozen main.
Which I know they aren't.
I don't think any other company (that's owned by one of the largest, richest and most known companies in the entire world) has such shitty customer service.
Sure I'd expect the same from other F2P games but those games aren't owned by Viacom or ran by people from Nickelodeon. Both corporations with massive resources and a huge reputation for not-as-shitty customer service.