28 replies to this topic

[neojohn]

Hi,

I've unfrozen your account and your new password is: *********** You can change that to something more familiar when you log back in. You will need to update your PIN when you return.

If you have any questions, please let me know by responding to the ticket (not this email).

Take care!

-Tony

[cowgoesmoo]

Haha, nice, how long did it take since you submitted a ticket?

[Mew]

Wow! Congratulations!
What were you frozen for?

[Teezee]

How long did it take to get that response and what were you frozen for ;o?

[Senrath]

He was frozen due to potentially suspicious activity, so it's not surprising he got the account back.

That said, congrats.

[Mew]

He was frozen due to potentially suspicious activity, so it's not surprising he got the account back.

That said, congrats.

What sort of things would be classed as suspicious activity?

[neojohn]

Other people accessing accounts and hacked accounts well it only took them a day

[Teezee]

See, this is the kind of shit that pisses me off.

I've been waiting more than 2 months for a response to my frozen account ticket =|

If you send the ticket in a different language like Spanish/French it usually gets answered in under a day :x

[KaibaSama]

I love Tony, only a day for you? Congats, (mine took 5 days though, not too bad.)

If you send the ticket in a different language like Spanish/French it usually gets answered in under a day :x

You mean writing the ticket in Spanish/French or having the site language set to Spanish/French? I can't immagine writing a ticket in a language other than English..(as I don't speak anything else).

[McAwesome]

IT IS A MIRACLE!

[Pavement]

I love Tony, only a day for you? Congats, (mine took 5 days though, not too bad.)



You mean writing the ticket in Spanish/French or having the site language set to Spanish/French? I can't immagine writing a ticket in a language other than English..(as I don't speak anything else).

Both. I've heard the German one is one of the best.

[Teezee]

You mean writing the ticket in Spanish/French or having the site language set to Spanish/French? I can't immagine writing a ticket in a language other than English..(as I don't speak anything else).

If you use a Translator you just get a response
"Whoops! Looks like you sent your report to the Help Center in Spanish by mistake. We’re sorry but we can’t help you because we can’t understand your message."
because translators are retarded...

It's best if you know the language yourself if not just have a friend write it for you :c

The only thing they can't fix is silence, in that case you get the response
"Even if you write to us in Spanish, we can’t help you with silenced accounts if the offenses happened in another language. "

Other than that it works every time and your problem gets resolved in under a day.

[KaibaSama]

So...Then you'd write the ticket in Spanish/French without using a translator. But would you still need to have the site language set to something other than English, or can you just leave the site in English and write the ticket in another language? (without a translator). Just wondering, incase I ever need to send in another ticket for something.

Never mind, just read the post above yours. Cleared it up for me.

Edited by UmbreonQueen, 18 June 2012 - 06:06 PM.

[Turnip]

Congrats!! Tony is pretty much the only good ticket staffer there from what I've seen ^^ I hope he answers my ticket....

[Yung]

Tony is the staff member who has started replying to me.

I submitted the ticket right around Christmas, got a response back finally last week.

So figure 6 months wait period on an English submitted ticket.

[Turnip]

Tony is the staff member who has started replying to me.

I submitted the ticket right around Christmas, got a response back finally last week.

So figure 6 months wait period on an English submitted ticket.

Luckyyy~ I sent my ticket back in early October and it's still only work-in-progress (which is only that because back in March, they made a lot of tickets WIP at around the same time )

.... Ahahaha, I just checked, and it looks like you still can't access your tickets :V I really wish TNT would make some sort of extra way to access/edit/whatever your tickets while the system is broken!!

[simplylemonade]

Grats!

Can't believe wait period is that long.

[Bone]

Grats!

Can't believe wait period is that long.

Simply Lemonade is really good.

[neojohn]

See, this is the kind of shit that pisses me off.

I've been waiting more than 2 months for a response to my frozen account ticket =|

Yes if you have been waiting that long i doubt you will get it back

[Yung]

Yes if you have been waiting that long i doubt you will get it back

Did you miss my post?

Perhaps I should clarify, I got my account back. My ticket was submitted right around Christmas (Dec 25th) my account was unfrozen in this last week, roughly 6 months before getting an initial response back.

[trizzle]

Congrats! Tony answered my ticket too and gave it back within two weeks! He's awesome I love him

[Galadriel]

Did you miss my post?

Perhaps I should clarify, I got my account back. My ticket was submitted right around Christmas (Dec 25th) my account was unfrozen in this last week, roughly 6 months before getting an initial response back.

Unnecessary and unbecoming.

-rep

Edited by cronus, 19 June 2012 - 02:04 AM.

[rienperdu]

Jeez, you are lucky.. I've been waiting on a ticket for suspicioius activity for almost 4 months..