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Automatic Bug Reporting


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#1 ShadowLink64

ShadowLink64
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Posted 29 November 2012 - 03:00 PM

Hi everyone,

Bugs in programs can be annoying. While some of the more serious bugs that exist in our programs are usually brought to our attention immediately when they happen, some often slip through the radar and can stay in our code for a very long time. We are aware that a lot of our programs haven't been touched up in a long time and are concerned about maintaining the quality of these programs. We came to the conclusion that our quality assurance needs to be stepped up a notch.

In the past, we relied solely on users reporting these bugs to us in our bug tracker. Now whenever a bug appears in the Program Manager, the details of the error (which do not include any sensitive personal information -- don't worry :p) are immediately sent to us. Based on how many users report the same error to our system, we can gauge the impact of each bug and prioritize them accordingly. We also log which users are reporting the bug so that we can follow up with them to get more details about how to reproduce the bug, or to get them to test our fix if we can't do so ourselves.

Once we get around to addressing the 30 or so bugs we currently have recorded in our system, I'll make another news post of our progress. The bugs come from many areas*, including:
  • Score Sender
  • Cheat Autoplayer
  • Bilge Dice Autoplayer
  • SDB Pricer
  • Kitchen Quest
  • Cellblock Autoplayer
  • Scarab 21 Autoplayer
  • Neggsweeper Autoplayer
  • Abrosia MSAB/Igloo/Attic AB
* NOTE: A small number of these bugs are due to connections between Neo and the user dying out, and so we just need to find ways of handling these errors more gracefully in critical areas. :p

#2 KaibaSama

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Posted 29 November 2012 - 03:05 PM

Well this is useful. When I got bugs on my mac, I was unable to copy/paste them into their respective threads, and since the font was so tiny, I wasn't able to read it so I could type it into a post myself (to report it). Now I don't have to worry about that.
This should help a lot with updates of programs and such. :)

Thank you!

Edited by Satsuki, 29 November 2012 - 03:05 PM.


#3 revenge1991

revenge1991
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Posted 26 December 2012 - 06:43 AM

Have had a few bugs..this just made my life easier to post them on the forums

#4 TheScientist

TheScientist
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Posted 26 December 2012 - 10:25 AM

Talking about the bug issue the following bug out on me:
Gormball stops after a few games and just stays on navigating then a program window pops up.
Dice-A-Roo also has the same issue. The dice image disappears and the program window pop's up as well. Not sure if I should have posted that here but, I just thought it should be known. Thank's guys for an amazing collection though!


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