6 replies to this topic

[solbel]

I've looked all over the site and haven't been able to find where or how I can cancel my subscription. Help?

[Sweeney]

You cannot cancel a month that you have already bought. Subscriptions do not renew automatically.

You will not be charged for next month, unless you buy another subscription.

[Hydrogen]

You cannot cancel a month that you have already bought. Subscriptions do not renew automatically.

You will not be charged for next month, unless you buy another subscription.

Actually, this change was announced a few months ago: http://www.neocodex....yment-gateways/

Subscriptions now automatically renew until you cancel them on our site. You can cancel subscriptions inside your client area by clicking your name at the top right and clicking client area . Let me know if you have any issues and I'll be more than happy to help .

[Sweeney]

Huh, my bad. I thought we stopped renewals because of charging issues

[Hydrogen]

Huh, my bad. I thought we stopped renewals because of charging issues

It was a pretty big bug so yes, we had done that . Apparently it has been fixed in the latest version of IP.Nexus. However, given some of the other bugs I've found this week, I wouldn't run anything past Invision Power Services.

[solbel]

I got it, thank you very much.

[Hydrogen]

No problem at all! You might also check your Paypal recurring payments to make sure that everything is hunky dory .

Please let us know if you have any other issues and we'll be more than happy to help out .