Official Topic! Come here if you recently were frozen!
#476
Posted 26 November 2012 - 11:47 AM
#477
Posted 03 December 2012 - 12:03 PM
#478
Posted 15 December 2012 - 11:14 PM
#479
Posted 19 December 2012 - 10:38 PM
#480
Posted 01 January 2013 - 02:57 AM
Mostly illegitimate times for scores.
Edited by Concido, 01 January 2013 - 02:58 AM.
#481
Posted 12 January 2013 - 12:12 AM
#482
Posted 13 January 2013 - 08:47 AM
#483
Posted 13 January 2013 - 06:30 PM
Got banned for suspicious activity, sent a ticket and was unfrozen 10 minutes later.
wow that was fast O_o guess you're lucky
#484
Posted 14 January 2013 - 06:03 AM
Got banned for suspicious activity, sent a ticket and was unfrozen 10 minutes later.
Very interesting. Did they elaborate on why they froze you?
#485
Posted 14 January 2013 - 03:14 PM
#486
Posted 14 January 2013 - 03:51 PM
Nope but I'm Premium which could've helped the quick reply.
So you supplied the info proving it was your account and boom, they just unfroze you? No mention of what the suspicious activity was?
#487
Posted 25 January 2013 - 01:18 PM
My main got perma-silenced (no suspensions or warnings, account is 6 yrs old and very active) for saying that my username was --- on tombola. (Aka Tumblr).......
#488
Posted 29 January 2013 - 11:48 PM
Premium users are given a HUGE, unspoken priority in support. If you add that you're premium to a ticket title, it will get a response within minutes or hours vs. days, weeks, months.
TNT are just huge incompetent pieces of shit overall, it's not surprising they pay attention to buyers first.
#489
Posted 29 January 2013 - 11:56 PM
Premium users are given a HUGE, unspoken priority in support. If you add that you're premium to a ticket title, it will get a response within minutes or hours vs. days, weeks, months.
TNT are just huge incompetent pieces of shit overall, it's not surprising they pay attention to buyers first.
Bullshit.
#490
Posted 29 January 2013 - 11:58 PM
Just speaking from my guildmates' experiences with tickets, all the premium users get faster replies even if it's about KQ or something trivial.
#491
Posted 30 January 2013 - 12:02 AM
Well seeing as I was a long time premium member (over 4 years of premium) and having no ticket answered no matter what I put in the title, I beg to differ. I have sent in numerous tickets, all of which are yet to be answered regarding my unfairly frozen main. I have spent over 3K on NC too but obviously they don't give a shit about that either....
#492
Posted 30 January 2013 - 12:05 AM
Oh, that's most unfortunate. I really want to say you're an exception but I can't source anything I say, it may just be a select group of people getting lucky with their premium. also, 3k? Holy crap. I'd definitely leave and never come back if they ignored my tickets like that.
#493
Posted 30 January 2013 - 12:09 AM
Oh, that's most unfortunate. I really want to say you're an exception but I can't source anything I say, it may just be a select group of people getting lucky with their premium. also, 3k? Holy crap. I'd definitely leave and never come back if they ignored my tickets like that.
Trust me, I've contemplated it, I just figure that I won't spend money on the site ever again. I will just use this site and its wonderful programs to make money from them XD It's annoying when you hear of so many other premium members getting the service that I should be receiving, then to not get the same treatment, makes me so mad.
#494
Posted 31 January 2013 - 10:39 PM
Trust me, I've contemplated it, I just figure that I won't spend money on the site ever again. I will just use this site and its wonderful programs to make money from them XD It's annoying when you hear of so many other premium members getting the service that I should be receiving, then to not get the same treatment, makes me so mad.
That's fucking balls. I get a response within three days every single fucking time. Almost 12 month premium and SUBSTANTIALLY less NC spending than yours... They've even responded to rude tickets. There's a bunch of us that cause heaps of trouble for tnt but get what seems to be priority treatment. I'm completely legit, I don't know if that has anything to do with it.
But regardless, that's the most fucked up thing I've ever heard... especially considering they're money hungry and you're CLEARLY a highly profitable customer.
#495
Posted 31 January 2013 - 10:42 PM
Trust me, I've contemplated it, I just figure that I won't spend money on the site ever again. I will just use this site and its wonderful programs to make money from them XD It's annoying when you hear of so many other premium members getting the service that I should be receiving, then to not get the same treatment, makes me so mad.
Did you go to the BBB?
I mean...that much money?
#496
Posted 31 January 2013 - 11:06 PM
@ Ivy: Not yet, this will be my next venture. I shall send in one more ticket AGAIN and if they fail to respond within 2 weeks, it's off to the BBB for me.
#497
Posted 04 February 2013 - 03:32 PM
So i sent a ticket. twice to be exact. and they came up with the same generic response both times.
Hi !
Ticket has been closed.
Thanks for writing!
Your account is frozen because it has been inactive for four years or
longer and is scheduled to be purged from our database. This purge is
currently on-going. When the username has been deleted, you will be able
to re-create the account... but any trophies,
avatars, items, or pets you may have had will be gone.
I'm afraid we cannot unfreeze this account because it is already in
the purge queue and will be deleted even if you access it again in the
meantime.
As stated in the Terms of Use, any account that has been inactive for
18 months or longer is eligible for removal from our database. We
apologize for any inconvenience, but we hope you create a new account to
see what has changed on Neopets since you last
logged in!
Fred K., The Neopets Team
tell me not. they don't even bother with personal responses.
#498
Posted 10 February 2013 - 08:44 AM
After reading most on this website, i am coming to terms with my account never being returned
#499
Posted 10 February 2013 - 08:54 AM
TNT are the worst
#500
Posted 15 February 2013 - 04:32 PM
This reminds me on that one time when I was at a friends home. My friend also had a neopets account. Mine got frozen. >.<
I hope this won't ever happen to my actually main account.
Edited by eliass123, 15 February 2013 - 04:32 PM.
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